Customization: | Available |
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Screen Size: | No Screen |
Use: | Automotive |
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FAQ | Troubleshooting |
I call the tracker, it does not ring | 1) The GSM SIM card has no credit; 2) The SIM card is protected by PIN code; 3) Check the power supply, if 2 LEDs flash; 4) The SIM card is placed correctly in the slot. |
I call the tracker, it rings, but it doesnot response with SMS | 1) The user password is wrong , please use the correct password or reset the password to test; 2) Low power, please use outside power supply to power on the unit to test. |
I can not get the alarm message | 1) The SIM card inside the device has no credit; 2) The Alert-received mobile number is not programmed correctly, or the SMS command is not in correct format. 3) The mailbox of the user's mobile is full; |
I can not get the correct GPS coordinates or the location is wrong | 1) Please make sure there is no metal obstacles above the tracker. Please place the side with GPS antenna upside to the sky. 2) Please check it at broad place. 3) Please check if the GPS LED flash once every 3 seconds;place the tracker to other place, so as to make sure that it can receive the gps signal well. 4) In cloudy condition,it is a little hard to get the GPS signal, and the GPS coordition might have some errors. |
Tracker fails to connect to server by GPRS | 1) The SIM card must be activated with GPRS function; 2) Do the correct setting for GPRS connection. |